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General FAQs

Are your products certified and safe to use?

Yes, all our products are sourced from reputed brands and comply with Indian medical safety standards.

Do you offer warranties on your equipment?

Most products come with a manufacturer warranty. Warranty details are mentioned on individual product pages.

What payment methods do you accept?

We accept debit/credit cards, UPI, net banking, and cash on delivery (available in select locations).

Do you offer nationwide delivery?

Yes, we deliver across India. Most orders are shipped within 24–48 hours and delivered in 3–5 working days.

Can I return or exchange a product?

We accept returns within 7 days for defective or unused products in their original packaging. Please see our Return Policy for more.

Respiratory Equipment (Oxygen Concentrators, Nebulisers, CPAP)

How do I maintain an oxygen concentrator?

Clean the filters weekly and ensure proper ventilation. Full care instructions are provided with each unit.

Is a prescription required to buy an oxygen concentrator or CPAP machine?

In most cases, yes. We recommend consulting a healthcare professional before purchasing any respiratory device.

Are portable oxygen concentrators available?

Yes, we stock lightweight, travel-friendly models. Check the product filter for “portable” options.

Monitoring & Diagnostic Devices

How accurate are your BP monitors and glucometers?

Our devices are clinically tested, ISO-certified, and recommended for home and clinic use. Accuracy depends on proper usage.

Do your thermometers support both °C and °F readings?
Yes, most infrared and digital thermometers have dual reading options.
Do you provide batteries or charging cables?

Yes, essential accessories are included unless otherwise specified. Check the “Included Items” section on the product page.

Ordering & Payment

How do I place an order on your website?
Simply browse through our product categories, select the item you need, click “Add to Cart,” and proceed to checkout. You’ll be guided through a secure and straightforward process.
Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders, manage returns, and receive updates and offers.
What payment methods do you accept?

We accept major debit/credit cards, UPI, net banking, Google Pay, PhonePe, and wallet payments. Cash on Delivery (COD) is also available in select areas.

Is Cash on Delivery available for all products?

COD is available for most items but may not apply to high-value or bulk orders. The availability will be shown at checkout based on your location.

Is it safe to make payments on your website?

Yes. Our platform uses SSL encryption and secure payment gateways to protect your transaction and personal data.

Can I modify or cancel an order after placing it?

Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately if you wish to make changes.

I haven’t received my order confirmation email. What should I do?

Please check your spam or promotions folder first. If it’s still not there, contact us via email or phone and we’ll resend the confirmation.

Do you offer EMI or financing options?
Currently, we do not offer EMI on individual purchases. For large or institutional orders, please contact us to discuss custom solutions.

After sales

What if I receive a damaged or defective product?

If your item is damaged or not working as expected, please notify us within 48 hours of delivery. We will arrange a replacement or initiate a return as per our policy.

How do I request a return or replacement?
You can initiate a return request through your account or contact our customer support team with your order details and the reason for the return.
What is your return policy?

Returns are accepted within 7 days of delivery for unused items in original packaging. Items must be in resalable condition and accompanied by proof of purchase.

Do your products come with a warranty?

Yes, most medical equipment we sell includes a manufacturer warranty. Warranty details are listed on each product page. Please keep your invoice for future claims.

How do I claim warranty service?

To claim warranty, contact our support team with your order number and issue. We’ll guide you through the claim process and connect you with the authorised service provider.

Can I get assistance with using the product?

Absolutely. Our team is happy to guide you on how to use any equipment you’ve purchased. Reach out via phone, WhatsApp or email for quick support.

Do you provide spare parts or accessories?

Yes, we stock a range of accessories and replacement parts. If you need something specific, get in touch with our support team.

How long does a refund take?

Refunds are typically processed within 7 working days after the returned item is inspected and approved.

Refund

What is your refund policy?

We offer refunds for eligible products returned within 7 days of delivery, provided they are unused, in original packaging, and in resalable condition.

How do I request a refund?
To request a refund, please contact our customer support team with your order number, reason for return, and any supporting images (if applicable). Once approved, we will guide you through the return process.
Are all products eligible for a refund?

Not all products are refundable. Consumables, hygiene items, and certain medical supplies are non-returnable due to safety and hygiene regulations. Refund eligibility is clearly mentioned on each product page.

How long does it take to receive a refund?

Once the returned item is inspected and approved, refunds are typically processed within 7 working days to your original payment method.

Will I get a full refund?

If the product is returned unused and in perfect condition, you will receive a full refund. However, if the item shows signs of use or damage, a partial refund or rejection may apply.

Do you refund delivery or shipping charges?

Shipping fees are usually non-refundable unless the return is due to a damaged or incorrect item sent by us.

What if I paid using Cash on Delivery (COD)?

For COD orders, refunds are processed via bank transfer. Our team will request your bank details after the return is approved.

Can I exchange instead of requesting a refund?

Yes, you may request a product exchange if the alternative item is of equal or lesser value and is in stock. Let us know your preference during the return request.